Problems with your new iPhone 5? Then take it to an Apple Store.

If it is an iPhone, and you have a problem with it,
then the people to talk to are at an Apple Store near you.

Tuesday, last week, I dropped by my local Apple Store to check if they had any in stock.  I received the expected response of “No, but we will be getting new stock in any time now.” and was referred to going to the Apple site to check for updates on availability. When I got home, later that day, I checked the site but could find nothing about the availability of the new models for a particular store but did stumble across the Apple – Reserve and Pick Up page. I shrugged my shoulders about this, forgot about it for a few days, and then, on a whim, reserved a new 32GB Black iPhone via the page at about 4pm on the Friday.

Saturday morning I noticed an email from Apple saying that I had an iPhone ready for me to pickup at 11:30am that day. Yippee!

So, after some juggling of other commitments and winning a game of Paper, Scissors, Rock as to who was going to look after the kids, I wandered down to the Apple Store, filled out the paper work, lit a candle in memory of Steve Jobs, chanted mindlessly with the other other drones about the greatness of Apple, and walked out with my not so shiny (because it was the black model, duh!) iPhone 5.

(Can any Android fan (who may be reading this) pick out the two little tid-bits that I included in the last sentence, to provide you with some sense of smugness over your choice of mobile handset ? Yes? :P)

All was good in the collective until I later that night I found that when I was connected to WiFi, I couldn’t access any webpages.  I tried turning WiFi off, then on, and I would get connectivity long enough to do a Google search, but couldn’t access any pages from there.  Not good, especially since my old iPhone 4 (still on iOS 5) was connecting and loading web pages with no issues at all.

So I searched the web and discovered that there were a number of people having problems with their iPhone 5, and also with any iOS device (iPad 2 & 3, 3GS, 4, 4S) that they had upgraded to iOS 6. A number of solutions had been put forward which can be read about further on the iDownloadBlog.  I tried all of these, including performing a factory reset on my iPhone in case it was an issue with my restored iPhone 4 backup, but my wireless issue would not disappear.

So, the next day, I’m back at the Apple Store, with my new iPhone in hand…

Apple Guy: “Hi sir! How can I help you today?”

Me: “My new iPhone 5 is faulty. I can connect to WiFi but cannot access web pages.

Apple Guy: “Let’s have a look, shall we.  Hmmm, yes, I have seen this issue before.  Please wait a minute and we will get you a new iPhone 5.”

And THAT was it!

Apparently, out of all the iPhone 5 stock that has been sold to date, that particular store had had 4 returned with this issue.  This is understandable since you will always have faults in any manufactured electronics product. What I loved about this was the fact that, with an iPhone, if something is wrong with it, the people at the Apple Store will either fix it or replace it.

Do people with Android handsets get that level of support if they have a problem? Not in my experience… and by experience I mean me tech supporting my wife as she suffered numerous issues with a HTC Desire, HTC Legend, and a Samsung Galaxy S.  Needless to say, she has an iPhone 4S now and loves it.

Now, mind you, if it is out of warranty, or the issue appears to be due to damage beyond normal wear and tear (do not hand over your iPhone if it is still dripping water), you aren’t going to get much more than an offer to purchase a subsidised refurbished iPhone. However, if there is a problem with your iPhone take it to an Apple Store.

This also goes for those of you who have purchased/contracted an iPhone from a Telstra/Optus/Vodaphone retailer/agent.  The Apple Store is your “Go To” place for your Apple products, no matter where you have purchased them from.

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